职场英语：不懂与人沟通？这里给你10个小妙招

（澳洲生活网）

The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email and social media.

无论在何种环境的职场里，有效且得体地与上司、同事以及下属的沟通，是一门不可忽视的学问。在数字时代的员工必须懂得如何有效地当面传递和接收讯息。当然，通过电话、邮件和社交媒体等渠道也不例外。

Here are the top 10 communication skills that will help you stand out in today’s job market.

下面是10个短小而精悍的沟通技能，一旦掌握了，你就能在职场中脱颖而出。

1.Listening 

用心聆听

Being a good listener is one of the best ways to be a good communicator.

懂得侧耳倾听，是成为好的沟通者的最佳方法。

Through active listening, you can better understand what the other person is trying to say, and can respond appropriately.

通过积极主动地聆听他人的话，你能更容易领略到其他人想表达的意思，并能给出恰当的反馈。

2.Nonverbal Communication

非言语沟通

Your body language, eye contact, hand gestures, and tone all color the message you are trying to convey.

你的肢体语言、眼神交流、手势和语气，都能为你想表达的讯息润色。

Also pay attention to other people’s nonverbal signals while you are talking.

当你在说话时，多多留意他人的非言语特征。

Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.

因为，通常，非言语特征传达着一个人的真实所想。比如说，如果对方没有跟你进行眼神交流，那么他/她有可能感到拘谨、或试图隐瞒事实。

3.Clarity and Concision

简单明了

Try to convey your message in as few words as possible. Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience.

表达个人所想时，尽可能言简意赅。在表达前先想好怎么说，这样能够避免过度表达，以及使你的听众感到困惑。

4.Friendliness

友好待人

Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees – a quick “I hope you all had a good weekend” at the start of an email can personalize a message and make the recipient feel more appreciated.

以一种友好的、人性化的提问方式，或者仅仅是一个微笑，都能促进你与同事间建立开放且真诚的对话交流。无论是面对面的交流、还是书面交流，能做到这一点都很重要。当你能够做到这一点，贴心地在发送给同事或员工的邮件开头附上“周末愉快！”这样的话语，能够使邮件生动起来，还能使收件人感到更赏心悦目。

5.Confidence

自信心

It is important to be confident in all of your interactions with others. Confidence ensures your coworkers that you believe in and will follow through with what you are saying. Be sure you are always listening to and empathizing with the other person.

当你与他人进行沟通交流时，保持自信心是一件至关重要的事情。自信心能够使你的同事信服、并跟随你的思路。请确保自己总是保持聆听的态度、以及对他人的同理心。

6.Empathy

换位思考

Even when you disagree with an employer, coworker, or employee, it is important for you to understand and respect their point of view. Using phrases as simple as “I understand where you are coming from” demonstrate that you have been listening to the other person and respect their opinions.

即使你并不同意你的老板、同事或员工，你也得理解和尊重他们的观点。该怎么说？就这么简单：“我理解你的出发点，……”以表示你有在倾听他们的话，并尊重他们的观点。

7.Open-Mindedness

开放的心态

A good communicator should enter any conversation with a flexible, open mind. Be open to listening to and understanding the other person’s point of view, rather than simply getting your message across.

优秀的沟通者都能以灵活、开放的心态，迎接任何一种交谈。以开放的心态聆听、并理解他人的观点，而不是仅仅让信息在脑海里过一遍而已。

8.Respect

尊重他人

People will be more open to communicating with you if you convey respect for them and their ideas. Simple actions like using a person’s name, making eye contact, and actively listening when a person speaks will make the person feel appreciated.

当你能够表达对他人观点的尊重时，人们会更乐意与你交流。简单细小的动作，诸如说出对方的名字、眼神交流，以及在别人说话时积极地聆听，都能给对方留下很好的印象。

9.Feedback

反馈

Being able to appropriately give and receive feedback is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates. Giving feedback involves giving praise as well – something as simple as saying “good job” to an employee can greatly increase motivation.

懂得得体地给予和接收反馈意见，也是一项重要的沟通技能。经理主管们也应以采取多种渠道，为员工们提供建设性反馈，有可能通过电子邮件、电话访谈，或者是每周的状态更新等。给予反馈也意味着给予赞扬，简单的话语，诸如“干得漂亮！”会给员工极大的工作激励。

Similarly, you should be able to accept, and even encourage, feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback.

同样地，你也得懂得恰当地接收、甚至是鼓励别人给你的反馈。用心聆听别人给你的反馈，如果对个别问题不太清楚，可以提出几个明确的问题，然后努力实践这些反馈的意见。

10.Picking the Right Medium

使用合适的沟通媒介

An important communication skill is to simply know what form of communication to use. For example, some serious conversations (layoffs, changes in salary, etc.) are almost always best done in person. You should also think about the person with whom you wish to speak – if they are very busy people (such as your boss, perhaps), you might want to convey your message through email. People will appreciate your thoughtful means of communication, and will be more likely to respond positively to you.

还有一项重要的沟通技能，是懂得选取合适的沟通媒介。比如说，某些严肃的会谈（裁员、薪资调整等）最好当面交谈。你还得想想，你希望与谁沟通这些问题，如果他们（比如你的老板）很忙，那么你可能得以电子邮件的形式跟他沟通了。他人会因此欣赏你贴心的沟通方式，并会更乐意积极地给你答复。